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Our Client is a Subsidiary of one of the
largest Internet- and Telecommunication companies in Europe. The company is
growing rapidly due to the growth of products and services as well as market
penetration in the region. Within the IS department, the TRUST Team is
responsible for Testing, Reporting & User Support. A team of 7 employees
supports all the business departments in the use of the business applications
Infranet, Vantive, DWH, and others. A second task is the development and
maintenance of datawarehouse reports. The third responsibility is the overall
coordination of all Testing and Delivery projects within IS. For this Team we
are looking for a Head of Reporting,
Support & Testing Function description: The
Head of Reporting, Support & Testing (TRUST) is overall responsible for
all team member contacts concerning support and requests of the internal
business departments such as Customer Services, Sales, Marketing and Finance.
A second role is the management of the team member contacts with external
parties such as the Call Center, the Helpdesk and the Data Ware House (DWH)
Solution Provider. Main
responsibilities are: Ensure that the quality of the
User Support on the Business Applications are handled according to the SLA’s.
The scheduling of all reporting activities and the optimization of the number
of reports. Ensure the coordination of all Testing & Delivery projects of
new functionality on the Business Applications. The development and
maintenance of the Datawarehouse evolutions. The monitoring of the efficiency
of the team and the coaching of the individual team members in their own
specialized tasks. In general terms: setting objectives for team members;
coaching and supporting team members; reviewing performance of team members;
identifying training requirements and personal development opportunities from
a company perspective; Recruiting of new team members. With your fellow
Teamleaders and the IS management you are constantly striving to secure and
improve the customer satisfaction. Culture Compensation and Benefits Depends
on experience and seniority. Salary indication Euro 4.000,- to 4.500,- gross
per month + 10 % bonus and fringe benefits. Part-time employment is not an
option. Demands: Education: higher Vocational
level. Proven track record with implementation projects of large business
applications. Knowledge and experience with the software development life
cycle (build, test, maintain, support). Knowledge of Testing projects is preferable.
Knowledge of the User Support processes is preferable. Experience with the
implementation of a datawarehouse. Excellent people management skills. Strong
personality, stress resistant, used in coping with short deadlines. Capable
of initiating and conducting structured efficiency improvements within the
team. No 9 to 5 mentality. For information on this and other
vacancies please contact Marina
Jansen Schoonhoven or Walter Miessen. Telephone: 030 – 2803982 or after 20.00
hrs. : 030 – 6776116.
Winthontlaan 200 Postbus 85183 3508 AD Utrecht 030 - 2803982 Email: mjs@mjs.nl Visit: www.mjs.nl |